• Sun. Nov 26th, 2023

Janeane's World: Published By James, Davis, and Associates

We train individuals and teams to work with confidence and competence. Call: 484 381 0532. Email: janeanedavis@janeanesworld.com.

Drawing Inspiration to Give Great Customer Service

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The customer may not always be right, but treat the customer with respect and courtesy.

Another expression that almost everyone has heard is “the customer is always right.” I have never believed that expression to be true. I have been an entrepreneur for decades. As a result I have seen customers up close and personal in many different circumstances.

As an entrepreneur, I have had customers do the following:

  • look up my home address and come to my home at 11 pm to request changes be made on a project
  • refuse to pay the balance due after winning their criminal case because I made the win look too easy
  • lie about the behavior of employees in order to have employees fired for not violating company policy
  • request judges not allow me to be removed from their cases when I would not request men who were not biological fathers pay additional child support

 

In all these cases, the customers were not right. In fact, they were far from right. To the contrary, they were wrong, very wrong. However, I still treated each of these customers with courtesy and respect. The clients who came to my home at 11pm was advised that I only discussed business during business hours which were 9 am to 9 pm and that their behavior was inappropriate. They were not invited into my home and when we met at the office the next day, they apologized for their behavior and happily agreed to pay a considerable increase in fees for the changes made. The other offending clients listed above were similarly talked with, reasoned with and the offending behavior changed so that we could work together in mutually beneficial manners.

In your business dealings, how would things change if instead of making “the customer is always right” your guiding principle, you instead acted as if customers should be treated with courtesy and respect. It is possible to give a customer excellent service even if the customer is wrong. When you realize that customers can be wrong, then you realize you can educate customers and by doing so, satisfy them. In the end, the important thing is to make customers feel appreciated and valued. When looking at customer service policies, the customer doesn’t always have to be right, but look for ways to leave them satisfied.

 

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23 thoughts on “Drawing Inspiration to Give Great Customer Service”
  1. It is important for companies to realize that customers are the reason they have a continued business. Customers pay the bills and make the business possible.

  2. Love to read your post! If only more companies gave the same considerations to customer service that you do.

  3. I can attest to the fact good customer service goes a long way, especially over pricing. There are stores in my area that have very good prices, but I will choose the store with the better customer service over the lower prices.

  4. Customer service is so important. For me the biggest thing I need is friendly, helpful people! I’m willing to pay higher prices for that!

  5. I have worked in customer service before. I always tried to have a positive attitude with the customers. A positive experience will always stand out in the customers mind.

  6. It is so important for a business to have good customer service. I never want to recommend a place to someone if I have had a bad experience.

  7. You made some great points. Customer service is so very important, everyone should realize just how important it really truly is.

  8. This is a fantastic post- great customer service is essential. I’ve worked in the customer service industry and it is challenging but vital.

  9. It is all about hard work and showing the clients you are willing to do this. It is great to read how passionate you are.

  10. This is a great post. I am a firm believer that if you treat your customers right they will keep coming back.

  11. I feel like we do this when it comes to PR reps all the time. Satisfy them all the way. No halfway doing your job and no thinking that they will do more than you should for them since they are your client basically.

  12. I think everyone has worked customer service at one time or another. I totally agree that you have to go big period to satisfy them. That’s how you keep them coming back.

  13. Customer service some places is definitely not up to par. You have the right idea for what is supposed to go on. Helping the customer as much as you can 🙂

  14. This is so true. I think that so many companies now a days expect the customer to bend over backwards for them and customer service has all but dissipated. It would be nice if more companies would think about their customers

  15. This is the exact right attitude to have. There is something to be said for someone that is focused on customer service. I think if you are kind of others for the most part they are kind back. And those that are not are not worth keeping in the first place.

  16. I love this post. It is so true that you need to go big. Customers will remember that and refer more people your way.

  17. I love your attitude! It’s true you can’t start being who you say you want to be after it happens you have to that person already

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