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Customer Service Matters – Make Yours Good! — 17 Comments

  1. So True! The most difficult part is to satisfy a customer and if you’re good at communicating and convincing your customers you can sell anything.

  2. I agree that it’s important to make customers feel valued and appreciated. Without customers no business would survive, but so many businesses don’t seem to realize this. I believe that it’s good manners to thank customers for their business, and it’s good for business too. I like to send my customers personalized thank you cards as well as birthday cards and gifts with no promotional messages. This helps me create an emotional connection with my customers and delivers a positive experience for them.

  3. Yes! My customers come because they heard about the work I do and the service I provide. My service has to be good or I will be broke!

  4. It is important to realize that customer service can actually help the bottom line if done correctly. It is worth the effort to treat customers the way we want to be treated.

  5. A family business is how we taught our children about customer service, respect and courtesy. When your family owns the business and customers mean you can or cannot get the toys you want, customer service is real!

  6. Customer service IS so important as it can make or break a business. Anymore when I DO get good customer service I make a big deal about it as it’s so UNcommon anymore – sad but true

  7. YES, customer service is THE MOST IMPORTANT thing when you have your own business. Most of my work is from repeat clients who would haven’t come back to me if my customer service was not stellar!

  8. Unfortunately customer service doesn’t get the attention and support it deserves from many businesses when they are addressing their bottom line. You make some great points and I agree with you 100%!!!

  9. This is the first time I saw this quote in your header. I love this and so true. I think so many companies need a customer service overhaul these days.

  10. I grew up in a family business and learned the importance of a customer even as seemingly insignificant as they can seem. Love this advice

  11. Some businesses really need to work on costumer service aspect of their companies. I have had some really bad experiences.

  12. Only if all businesses took your advise. Definitely see the difference in how people treat you when you spend less.

  13. You know I find customer service if VERY POOR in most areas. I don’t know if it’s the fact people do not like their jobs or what…but it certainly is not what it used to be.

  14. Such a great read. Customer Service is sooo important! I love the “Under promise and over deliver, because customers never get upset that you have given service that was too good to be true!” Couldn’t be more accurate!

How do these ideas work in your world?

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