It is thrilling to look at new ways of running a business by using social media.
Every business can open a Facebook account for free. Every business can open a Twitter account for free. Every business can open a Pinterest account for free. Every business can open a Tumblr account for free. Every business can open a Google+ account for free.
- people are using the internet more each day
- people are looking to social media to help form their opinions and make purchasing decisions
- people are getting their news from the internet rather than traditional hard copy sources
Recently, I had a problem with my cell phone carrier. Customer service on the telephone was not helpful and left me feeling very dissatisfied. I went to social media and tweeted the company that I was dissatisfied with how the company handled matters after their recent policy change. I tweeted that customer service was horrific and I wanted to look for a new carrier. The company tweeted me back and offered to assist me with solving the problem. Instead of waiting days for a letter to be sent, I was helped in minutes due to the power of social media.
Social media is something that businesses can get involved with for little or no money. This means there is no reason every business cannot have a social media presence. So, the question for you this thrilling day is what is the social media plan for your business?